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0845 888 8277

Mon-Fri 9am-5pm

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The Plumbing Shop Frequently Asked Questions

Is the web site secure?
The web site goes to secure pages once the check out button has been clicked .verification system (AVS) is used to check the credit card details match the card issuer detail on the invoice.

Will you pass my details on to other companies?
Hie Plumbing Direct naturally complies with data protection laws and does not pass on your details to any third party. We are also a member of the Data Proctection Register Number Z9539563.

What is the price of the item on your website
The prices shown on the website are correct and current if there is a zero price item then this is an error.

Can you give discounts if i buy two items
We have discounted all the items on the website to the lowest we can go. Bulk order of showers taps or heating products may be quoted.

Are you products Brand New
Yes, This question seems to puzzle us.The Plumbing Shop source the best prices and buy in bulk.All Products are made for the UK Market and are not seconds

What are the product guarantees
All product will have full manufacturers guaranteeswhich range from one year to 25 years.

Is there a carriage or delivery charge
Yes we do charge a small fee, which is found on the top of the page under delivery. The carriage we quote is based on order not order value or weight

Why is the carriage not Free
Yes of course we could make the carriage Free. We would do this by adding the charge direct to the items listed on the website. So if you do buy two three or even ten items at one time you would being paying all that extra carriage, which is not really needed.

Why are you so Cheap
This question always brings a smile to our faces .The Plumbing Shop has been in the Plumbing and Heating trade for over 25 years , which therefore allows us to source the best prices which we then pass on to you.

Can we collect
Yes ,we have a warehouse and bathroom showroom in southampton.We do advise you contact us before you travel just to check stock 0845 888 8277.

What methods of payment do you accept?
Switch, Solo, Delta, VISA and MasterCard.Please do not try Paying with American Express as goods will not be shipped.



cookie policy

About cookies

Cookies consist of pieces of text, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on The Plumbing Shop website

We use session cookies on this website.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

(1) To recognise your computer when you visit our website.

(2) To track you as you navigate our website, and to enable the use of the shopping cart on our website.

(3) To improve the website’s usability.

(4) To analyse the use of our website.

(5) To use in the administration of this website.


Third party cookies

When you use our website, you may also be sent third party cookies.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.

The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer:

(1) in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

Obviously, doing this may have a negative impact on the usability of many websites.

Contact us

This website is owned and operated by The Plumbing Shop

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by emailing

The Data Protection Officer

The Plumbing Shop Ltd 2013 All prices advertised are exclusive of 20% VAT unless otherwise stated. Terms and Conditions Apply vat number 137441127 company reg number 7732529.