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General Information



Making A Purchase

Could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Delta, Switch, Solo, Jcb and MasterCard.


Pricing Errors

In the event that there is a pricing error on the website then www.h-i-e.co.uk The Plumbing Shop will not be bound to honor any orders made at that price


Delivery Schedule

We aim to ship orders with in the time scale shown next to all the products listed on the website Please note these are aims and we are unable to guarantee this as a fixed time scale Items that are special orders would have a time scale advised by email or phone.

We advise against booking trades for installations until the goods have been received. No liability can be accepted for costs caused by late deliveries or for any other reason.

Please note we are unable to ship fragile ceramic sinks or glass items out of United Kingdom


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Backordered items are not charged until they are shipped.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.


Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site we are happy with you to contact us on 02380 382835 if you feel unsure about entering card details on to the web site


Guarantee
Cooling off Period

Consumers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made and ends seven working days after the day of receipt of the goods. In the case where the product has been shipped the normal returns policy would be in place.

All product(s) must be in a resalable condition in which case we will be happy for these goods to be returned subject to a collection/courier service. This will be deducted from payment. Restocking charge is 15% on opened items. Restock may not be charged in all cases. Please refer to the returns policy listed below.Please note that if you return the goods within 7 days in accordance with the Distance Selling Regulations then no restocking charge will be made.


We will respond to all queries with in 3 working days.
This does not affect you statutory rights as a consumer.
All the items we sale are new stock items which would hold a full UK manufacturers Guarantee .


Reaching Us

Please email us on sales@theplumbingshopltd.co.uk , alternatively, you can call on 02380 382835 (International +44 2380 832 385 ) or write to us at

The Plumbing Shop LTD
Drivers Wharf
Southampton
SO14 0PF
ENGLAND

Working hours Monday to Friday 8.30am to 5pm Monday to Friday. all calls are charged at a local telephone rate


our showroon is open monday to Friday 8am till 5pm


Privacy Policy

Cookies

If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www. h-i-e.co.uk to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

We may use your email address to keep you updated with our latest special offers

That you conform to the requirements of the Data Protection Act, 1998.


Returns Policy

Please use the form provided on our website to request a returns number or if the item is damaged/faulty call us on 02380 382835 to request a faulty returns number. Please note that we will not accept any returned products back in to our warehouse without a returns/ faulty returns number.

Refunds

a refunds will be processed within 30 working days of receipt of the returned item(s) by The Plumbing Shop Ltd. A refund will be made in the same form of payment that was used to make the initial purchase. Please note that item(s) that are returned to us that are not due to our error will have the shipping costs deducted from the refund.

Please note, in all instances The Plumbing Shop Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.

Any 'FREE GIFTS' with the products must also be returned


Faulty Goods

Please contact us before returning goods as many problems may be solved without you incurring postage costs.Do not remove any fitted items that are deemed faulty until you have contacted The Plumbing Shop Ltd.

In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team 02380 382835 and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.

Where this service is not available then will arrange for the collection and the redelivery of the replacement goods within 12 months of delivery. The Plumbing Shop ltd will not be liable for any costs incurred with removal or refitting of faulty items


Kitchen Sinks

PLEASE THOROUGHLY INSPECT THE GOODS AND REPORT DAMAGES, ERRORS AND/OR SHORTAGES IMMEDIATELY. damaged items will only be replaced provided the defect/error is notified to us within 3 workings of receipt of goods. In any case we cannot accept liability for damages or errors if goods have been fitted. Damage, faults or errors must be reported via email within 3 working days to sales@hie-plumbing-direct.com . It is the customer's responsibility to ensure we have received any damage, fault or error report. Provided the above requirement is met you will be entitled to an exchange or full refund.


Items lost in transit:

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

we advise that the product have either a outer box with internal packing or brown paper covering the product or reshipped in the same style that www.h-i-e.co.uk Shipped the original product in.

Please Note That all product(s) must be sent back in the original retail packaging (i.e. manufactures retail box) this packing must not be written on or labels attached as this would the product(s) no longer RESALEABLE. In which case you will not be refunded and the item(s) will be reshipped at your cost.

we advise that the product have either a outer box with internal packing or brown paper covering the product or reshipped in the same style that www.h-i-e.co.uk Shipped the original product in.

This warranty does not affect your statutory rights.

Please contact us for a returns on phone 02380 382835 or sales@theplumbingshopltd.co.uk



The Plumbing Shop Ltd 2013 All prices advertised are exclusive of 20% VAT unless otherwise stated. Terms and Conditions Apply vat number 137441127 company reg number 7732529.