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Reviews of h-i-e.co.uk

Customer Testimonials

The Plumbing Shop aims to supply complete satisfaction on all its products with fast delivery times , customer service and of course great savings.

Ordered Saturday, Delivered Monday AM, Brilliant Header says it all. Pump not installed as yet because it came so quickly

Gordon Addey

Order today - received next day - wow I am very pleased with the service received. I expected to wait a few days for delivery, but it arrived next day. What more can you ask for !!!! Well done

Jean V Smith

Excellent Found this company through searching the internet. Very pleased with their servis & very competative. Good delivery, didn't have to wait long. Would deffinately use them again.


very prompt service Ordered on line Wednesday evening, product arrived Friday

Andrew Morris

Excellent price and service I was looking for a replacement water pump and HIE came up with the best price on Google. The web site was very easy to use and the pump arrived the next day - excellent service.

Andy Roberts

excellence service good website, competitively priced goods, speedy delivery time, product very well packaged.

D Hughes

Excellent service Ordering was simple, price was very good, delivery fantastic, overall Excellent.

Mr Lee

Wow super fast Ordered around 15:00 hrs pump was delivered the next morning and the price was über competitive


Does exactly what it says on the website ! Found a good price for the shower pump I was looking for, ordrered on line, delivered in a week. No hassle, no problems. Would use them again.

Colin Brown

Excellent service! I ordered a shower pump from HIE and it came quickly and was cheaper than other sites.


Good price, good product, good service We ordered the pump for our plumber to install, knowing nothing about pumps! The web site was easy to use,the price was very competitive and service was excellent- we ordered it on Monday and it arrived on Wednesday as promised. This was the first time I had bought an expensive item on line from a company I was not familiar with so I was relieved that it was all as promised.

Diane Smith

Very efficient. Delivered day after ordering. Very good price. Will certainly use HIE again.

J. Crow

Promp service Part was easily identified on your website, I fited it over the weekend and the shower now works perfectly.

David Stroughair

Promt and Eficent service Phoned company to ask question about product very good and quick service.Orderd product online arrived within specified time First time user and whould defanatly use again. PS price was very good as well.


Customer service very well explained of the product and warranty's, fast delivery on time. Purchased Stuart Turner Monsoon 3.0 bar twin, I couldn't believe how quite it is compare to Salamander I suffer two years of noise. Highly recommend the company and the product, value for money, I am extremely satisfied


Many thanks for the excellent service. I ordered on the Monday and it was delivered, as promised on Thursday, due to a few items being non normal stock. Excellent staff assistance on the phone, really great service from start to finish, a pleasure to do business and have already recomended your services to others, keep it up

Peter Hingston


A quick thank you for tremendous service and speedy delivery. You are an absolute credit to Internet shopping. I will have no hesitation in recommending your company to my friends and colleagues. Once again, many thanks.

Mr Burgress Purchase of Salamander RSP100 Shower pump

To whom it may concern,

I am writing to thank you for the prompt delivery of the above item - Since spending the last 2 months having major work done to our house we have experienced endless disappointment - late delivery - damaged items - and appalling customer service from virtually every supplier we have encountered. I felt I had to let you know that it has been a "joy" dealing with a company who have such a professional & speedy service. I placed the order with you over the phone late Thursday - with a gentleman who was more than helpful and polite and went out of his way to ensure I had the item ASAP. It arrived as promised on Saturday (via Parcelforce ) on time & in tact - everything present & correct. In a world where everyone complains - maybe we don't take time to thank people when they offer an excellent service such as yours. Once again many thanks - I will certainly be using your company again & will be recommending you to all.


Paula J Henry

I today received my tap and would like to thank you for your speedy action in getting it to me.This is the second item we have ordered from your company and your prices and services have been exceptional.

Mrs Wilson Oliver Haffner Tap

excellent delivery service!!! ordered sunday night,recieved unit tuesday!! how quick and efficient is that? many thanks!

Mr Atkins saniplus macerator unit

hi guys. big thanks to you all; got the shower on fri pm. only orded wed.shame can;t get plumber that quick ! by the way you were in wed london standard property guide .got a good write up!

michael dennis. No order Number Given

Shower ordered on the 2nd, dispatched 3rd and received 4th. Price... outstanding !! Have no doubt, when asked for a plumbing and heating supplier I will have no hesitation recommending you. Thank you and congratulations on a superb service.

Mr k . No order Number Given

I have just received an order from you for a Franke Opera sink, Danube taps & plumbing kit and wanted to say thanks - it arrived very quickly, was superbly packed, and didn't cost the earth. I won't hesitate to recommend you to others. Cheers

Mrs M. Lancashire

In a world where most people only ever complain I thought you would appreciate hearing that my buying experience from your website has been exceptional. I was initially attracted to your site via a Google link, I was impressed by the Website content, the buying process and above all the fantastically competitive pricing. All that was unknown when I placed my order was your ability to deliver the order. Today a well packaged, 100% accurate, parcel had speedily arrived. I am now an ambassador for your company. Keep up the great work and best wishes to you all. Thanks again

A Dixon

Tim - just had to email and tell you what a great service I have had from your company. The shower arrived today. So efficient and excellent communication.

Mrs S .Seven oaks

I have received the two showers ordered from you on Thursday. Would like to thank you for the excellent service you provide, I would not hesitate to order from you in the future.

S Ash

I would just like to thank those responsible for the attentive and prompt way my above order was handled. Your customer service department was very helpful and to receive the part in less than 48 hours was much appreciated. Many thanks to all concerned.

Mrs P . Liverpool

thanks this product arrived safely and fitted perfectly - I am very happy with your service thanks.

Anna . Blackwater

The shower arrived yesterday, all present and correct. Extraordinarily good service! Thanks Kind regards

Mrs T. Taunton

Item arrived within 24 hours as advised. Packaging undamaged. Just waiting for plumber to fit. Will certainly use you again. Thank you

Mr A . Ayrshire

Thanks for your excellent service. Cartridge has arrived this morning - I have fitted it and all is running smoothly - all within 24 hours of ordering the product and good value too! Regards

Mr B . No Order Number Given

Pump received Monday, thank you, good service and cheaper than Screwfix!

M Lewis

Thanks very much for extremely fast delivery.

Gary .Guernsey

Dear HIE yesterday, at 09.00 I spoke to your customer service dept to say that a saniflo toilet I ordered had been delivered in a damaged state. I am writing to say that the service I have received from you has been, by any standards, excellent. I was called at 15.00 yesterday to arrange delivery of a replacement toilet and it arrived this morning at 09.00. You staff have been helpful, courteous, friendly and amazingly efficient. Thank you very much indeed. I shall recommend your company to anyone and everyone I know that needs your services and will certainly use you again.

Mr C London

Just a brief word to say thank you for your excellent service, two days in all, the goods arrived this morning as promised. Many thanks

Mr U No Order Number Given

your advert said 2/3 days delivery,even with a bank holiday on Monday i thought maybe Thursday or Friday the shower would be delivered,but it arrived this morning(TUESDAY) EXACTLY AS YOUR ADVERT SAID. so thank you for your speedy attention

Largs Scotland

Just a quick THANK YOU to shower pump that I order arrived yesterday, as expected ( Sorry I don't have a reference number with me) pleased with the service MANY THANKS

Mr H No Order Number Given

Parcel received on Weds, and all works well. A grade for service A grade for delivery A grade for communication Thank you

Mr Berton

I placed my order yesterday. This afternoon the goods were delivered. This is outstanding service - I am very impressed. I'll know where to come to next time! Thank you.

Mr W Cirencester

Thanks very much, I have to say I have been very impressed with your customer service and quality of the products - I will be recommending to anyone I know thinking about a new bathroom

Mr T Hove

Thank you very much for my order of Mira Excel shower valve which arrived today. I am very impressed with how my order was dealt with and hope my plumber will be as efficient with the installation! A satisfied customer will tell some one else - a dissatisfied customer will tell EVERYONE they know! Best regards -

Mrs R Northen Ireland

The Plumbing Shop Ltd 2013 All prices advertised are exclusive of 20% VAT unless otherwise stated. Terms and Conditions Apply vat number 137441127 company reg number 7732529.